Dear Ms Dash,
Thank you for your inquiry. I can see that your company “UrbanBags.co.uk '' has been interested in our bags for young people.
You have a 2-year right to make a complaint after you have received your requested goods. So you have the opportunity to complain if there is something wrong with your goods.
Always remember to write immediately or if it happens within 3 months, there is still the opportunity to give you a brand new item. Always start by seeing if your item is as it should be after receiving the product.